Comments on: Why Orange Kenya will continue crying wolf

By: Armon

Armon — Sat, 11 Sep 2010 12:43:00 +0000

I also av the same problem with orange .My 100+ mbs and ksh 250 credit mysteriously disappeared and i cant get a refund.Orange we need value for our hard earned money.poor net service orange 3G+ sevrce are offering a rotten service

By: GUEST

GUEST — Thu, 10 Jun 2010 23:37:32 +0000

Mr.Alai
Mine was a very simple request,I would like for you being part of Mlalahoi group's admin's/mods to delete my email address from your list of subcribers.See, what you did was wrong and you have done it to others as well for am not the only one complaining.You decided to take email ad's from facebook and add them to your blog.Now I have a crap load of spam mails getting into my email inbox that i have no need for and to be honest is inconviniencing.Being that i thought you were a well educated and learned man,I thought a simple “please unsubscribe me” would do it but what i recieved in return was a hurl of insults and how anti-kenyan i am because i dont want to know what is going on in kenyan politics.I have no business with your experience at orange cust. care other than the fact that you demand respect being their “king” to qoute you but you have no respect at all for others.So why again you demand respect is beyond me.Now I dont use my real names and email address coz of poeple like you,why would i need to give you my email ad while you clearly have it in your subcriber's listing.If i put my name and ad,all am doing is everyone on the web a free ticket into personal life….long story short my personal info is just that,personal.
Once again for those that like politiking and trying to draw conclusions that have no basis,I dont know Alai personaly or otherwise,just that he is a political fanatic who as i have read is all about fighting for Kenyans' rights, thats debatable.All am asking is if he recieves a request to unsubscribe someone from his blog,just do it for i have no need or interest in what his blog is all about.I dont need insults or charactisation,simple just delete the email and there will be no need for this back and forth stuff.So to you Mr.Alai i will send another unsubriction request and i hope this time you will act accordingly.I dont need to tell you what my ad is, you should subscribe everyone and anyone who requests you to.As simple as that……

The Don.

By: GUEST

GUEST — Thu, 10 Jun 2010 23:36:28 +0000

THIS WAS 3 YEARS AGO…ALAI HAS NOT CHANGED!!!!!!!!!

The moderator of Kazi-Africa googlegroup is driving me insane….please help someone !! anyone ??
I never subscribed to Kazi-Africa googlegroup but found myself somehow receiving a million and one emails from them .I have no connection whatsoever with this group and attempted on numerous occasions to unsubscribe …all my attempts failed. Finally i write demanding that i be unsubscribed or i will report it as abuse -the moderator (Robert Alai) then sends me a message being abusive and swearing and making all sorts of insulting remarks …I apologise and explain i was merely irate cause my inbox was being flooded with postings and i just wanted to be unsubscribed…..he keeps sending me replies refusing to unsubscribe me and looked at my surname and tells me I must be a racist thats why I dont want their emails and he made several threats with dealing about my racism lol ….not once was i rude or abusive to him prior to this…i then wrote him and told him he was ignorant and had no sense and im not responding to him ……..any ideas ??there isnt a report abuse on googlegrps
3 years ago

By: guest

guest — Thu, 10 Jun 2010 23:25:05 +0000

Ahmed,
One thing you got straight is that am a Robert Alai hater…for reasons i have no intensions of explaining to you.As for customer service,dude i dont give a crap,you and him deal with orange, i have no business with them or speaking for them,I love verizon wireless just good,butt off!!

By: Donddon5281

Donddon5281 — Thu, 10 Jun 2010 23:01:49 +0000

The Don.

By: Alai

Alai — Tue, 20 Apr 2010 20:12:01 +0000

Continue yapping and crying and googling. Just a barking dog. I am being attended to wanker

By: kendi8

kendi8 — Tue, 20 Apr 2010 16:21:17 +0000

robert alai or whtaever yor name could be…. you are the most unserious uncultured human being i have ever encountered.. i dont have much for you apart from… have you googled yourself of late and seen all the negative staff about you… since you spend so much time behind that computer… fattening your already fat self.. stinking your life away… you think we are all wrong??? get serious….one must have some manners.. then again maybe not you….you are no KING how much money do you give Orange??? just how much compared to what they make… you issiue by the way… the one you always want t be handled by customer care….is not that serious so come the hell down

By: Alai

Alai — Fri, 19 Mar 2010 22:53:09 +0000

Why do men have to hide their IDs if they are real? Scared? Ha ha ha. I love it because that is tabia ya ma sissies.

By: Shiko

Shiko — Fri, 19 Mar 2010 13:34:32 +0000

Ahmed!

I totally agree with u!!!

Why is Good Customer Service Vital?It's simply because customers are turning their backs to businesses that do not deliver value. And good customer service adds value! There's no way around it. No shortcuts. Customers demand value for money, or they are out of the door.

By: Ahmed

Ahmed — Fri, 19 Mar 2010 13:11:14 +0000

Smith Liyai and donddon why use fake names and email address??? You must be working for Orange if not Robert Alai's haters.

The first secret of good customer service is how to build business to customer loyalty.Good customer service is the bread and butter of your business – and so Orange should stop crying wolf if their customer service is pathetic.In today’s market environment, service has become a cliché and it seems like “everyone’s doing it.” So, if everyone is doing it, why not jump ahead of the wolf pack by providing even more creative, personalized service to your customers than your competitors can?

If a customer comes to you about a complaint, be very serious about how you handle it.The Customer Is always Right…….If you aren’t taking care of your customers, your competition will.

By: techweez

techweez — Fri, 19 Mar 2010 12:48:29 +0000

wow. i like this conversation, but either way, what i like abt orange customer care is that i rarely get attended to when i call, and my persona experience at telposta was good, maybe because it was a cute girl serving me

By: donddon

donddon — Thu, 18 Mar 2010 23:04:49 +0000

Hey Alai,I once thought you were a repectable man with the things i read in your facebook page.I lost my repect for you when you subscribed me to your stupid blogs that i have no use for.So now you are complaining about customer care,dude why dont you try and treat others with the respect you so desire then see if the same is done to you.If I have not personally subscribed to your blog groups,do not do it without my concent.Otherwise we are going to see who is more computer savvy and who will fill spam mails in inboxes.If you have recieved messages to unsubcribe email ad's from your blogs,dont reply them with insults,UNSUBSCRIBE THEM!!!Its that simple.

By: Alai

Alai — Thu, 18 Mar 2010 02:07:04 +0000

Kennedy Liyai why call yourself smith Liyai and use fake email address? That is what they teach at Strathmore?

By: Alai

Alai — Thu, 18 Mar 2010 02:05:13 +0000

Smith or whoever you are do you know anything about customercare? When I come to spend money in your shop, I am king. And it doesnt matter how I come but when I want a service I want it and should get it. I really dont see any point you are making here apart from repeating that “you were rude” while if you see the same thread in facebook you will realise that around 43 who commented on it have similar experiences and the head of corporate communication at Orange and CEO all agree that they found out it is true.

You hide behind fake identities to settle personal scores. Thats how unreal and cowards behave. ANyway be my gues and I stand by my case

By: Smith Liyai

Smith Liyai — Thu, 18 Mar 2010 01:53:08 +0000

I find it hard to rather believe this blog rather than the fact that you were treated rudely; One reason why I will not give you a plus in this is because you sound very rude yourself, fine Orange, Safaricom and Zain have had the worst of services I for one do not compliment any of this, but frankly speaking if you approach someone rudely, then you expect to be treated like a king you must be out of your mind. …………………” I asked her if Orange has some free phones because the question of whether I wanted to buy the phone was very unneccessary……………..” I find your commecnt rather unneccessary I dont know what it would cost you to be courteous. But may be you are different. But I am perturbed by your esctatic bashing of Zain and Orange service when you very well seem to have warranted the service you got. I actually made this post well because I have orange products and I am a dealer of Zain, Orange and safaricom, one thing I know is there is a lot of competition between the telecommunication companies. My services with Both Orange and Safaicom are prompto! Now Your intentions are wanting to put someone on the limelight for your own self satisfaction is just wrong. If you planned to report that to the CEO then you ought to have talked in a manner of respect, for all I know the agents are an extension of the CEO and the management at large. …..You now have a friend from Orange on facebook whose been laughing about your mail!!!! Funny huh!!!! then why didnt you put the name so all can see, This is straight up absurd. If you walked into anyones shop and acted rudely I know what she would tell you,….. I dont need your money!!!!! If you feel Zain services are poor honestly find a better one for crying out loud or find a better way to vent! I have worked for Zain and for that matter I know everyone is on pressure to perform!! I do not disqualiffy criticism but if you have to, do it constructively.

I hope it finds you well.