Email from an Angry Former KDN Senior Staff to Senior Altech Executives

Posted In Business - By Tech Mtaa On Tuesday, June 5th, 2012 With 36 Comments

KDNs New Headquarters Opened Email from an Angry Former KDN Senior Staff to Senior Altech Executives

Guys, This is the email I got from a very angry former staff of Kenya Data Networks. The guy has great detailed information from working as a senior staff in the company. Calling three staff members, I realise that they all received this and it is the truth.

The mail was addressed to Craig Venter, CEO of Altech Group. Read and judge!!

The more things change, the more they remain the same. This company is just but a shell of what it used to be. You may have thought east Africa is the next frontier in IT – well, I don’t think you got it wrong, or even right. First of all, no single management from the exit of Kai one understands this company, and its market and operations. Kai had his vices but that was then.

We have seen this company deteriorate further even with the coming of ‘expats’, and mentors who do nothing but leave gaping financial holes in the company.

The company has gone back 5 years in terms of innovation. While companies like Safaricom are introducing cloud services now, we had it in then; we were developing an IP TV platform 3-4 years ago. No one in the region has those same equipments in the region. They are gathering dust in some store now. We pushed mass market services to Swift; they lost all of them, same for clients that we sent to them. Isn’t it full circle that we now want to merge the 2 companies? Something that kai had envisaged eons ago? Swift should have been the commercial arm of KDN.

You should ask yourself why Naushad isn’t pumping in more money in KDN. We are sure he is seeking suitors for the remaining stake. Do your research. While at it, give us a successful south African company in this country.

Now, there are these 5 nauseating pillars that we are told every day. Very ironical and unworkable and that’s why despite them being very easy no staff seems to remember them off-head. I would hate to be a CEO of a company where no staff is not very keen on what I preach. But then, they preach water and drink single malt whiskey.

First of all there is this anthem that’s sung everyday of cost cutting. The fat boy Dione came and did his deed. Now that you decided to shed off staff, we hope that this year you will make at least a dollar in profit. We shall be waiting & watching. That was the most stupid, futile, ill-advised method of cost cutting ever done in this company.

First of all, it had no humane side to it; the first person whom you called out was a lady who was in her 8th month of pregnancy. The least you would have done is to postpone her sacking until she has given birth. She had to contend with trauma and of course, she won’t be under any medical cover for her and the kid. She will be fine though. Money comes first we know that. It’s funny that you choose to chase whom guys who earn 40K, some even as low as 25k with no single benefit in their living life. In fact, the majority of guys sent home earn less than 100K – what cost cutting process is that? At the same time you are hiring guys for 10-12 000 US $.

The hell?

Its unfortunate that you decided to peoples careers at the expense of protecting your perks.

We know the list was skewed to those who don’t lick their bosses’ asses. The CEO and his team have created a culture of boot lickers. Its for that reason that we see guys write mail congratulating themselves on what they have done, the same work they were paid to do. Guys getting certificates & mentions in staff meetings for doing their work. Don’t all other staff do the same? We have never come across a CEO who CANT, CAN NEVER, HAS NEVER, WONT make decisions on just about everything. The guy is just afraid of thinking. Which CEO operates like this? Its better to make a wrong decision than to make none at all.

4 employees wanted to be included in this process as voluntary retirees. How come they haven’t been given any feedback as yet? Await more resignations anyway.

The Talent development pillar. We wonder what that means. Giving guys certificates from a downtown shop. Period. We have the same, same staff being recognized every staff meeting, sorry, parade. Why give technical HoDs shopping vouchers while its their duty to keep their networks up all through? Isn’t that what they are paid for. Some don’t even share them with their juniors. Their juniors battle it out with all weather elements at night, on top of masts, in manholes etc then his senior goes to shop for hoofers, while him he can’t even afford a carpet. Shame!!

Its annoying that the same management singing this funeral song of cost cutting are not exercising the same. They have decided to cut cost from bottom up while they wallow in extravagant allowances and spending. Its funny that we are trying to cut costs by sending invoices with A5 envelopes, from size A 4. Funny. Funny that sales guys haven’t been their mileage claims for months now, funny that there is no cash allowances for travel yet the same called management get their dollar denominated cash well in advance of their travel.

We seem to cut costs at the lowest staff lever yet the same management gulps salaries, allowances and cash benefits that can only befit a company doing positive revenues. Its is embarrassing to have a company such a KDN to have its electricity switched off by the building management yet the CEO’s home bill surpasses the company’s and is paid on time. Its embarrassing that sales guys have to use their own cash, without refunds to fuel their cars and are expected to bring in sales at whatever cost, YET the same CEO consumes close to 100 K in fuel a month which is paid days upon presentation.

THE CEO and CCO are the biggest beneficiaries of small but colossal refunds every other week some for expenses that are expended not on official matters.  How do you even bring a receipt for a tip that you gave to a waiter. How about dinner with spouse? How is that of benfit to the company? Yes, we know them. Guys should lead from the front as opposed to issuing retrenchment threat everything an issue is raised regarding staff welfare. The so called EXCO is the biggest spender of company resources yet this anthem come from them every so in the fucking monthly staff parade. Not that we need to know their salaries (which we do anyway), but how about we compute how much these guys cost the company every month? What is the cost of employment on each of them?

One thing for sure, this company isn’t making profits in a long, long while. First of all you soiled your name in the market, we have management that doesn’t understand the local dynamics, and we have a spineless CEO who is quick to write motivational email, scroll in the office with his traveling case than offer strategy.

Then there is this Safaricom issues. A bigger case than Solution was. Safaricom is one hard-headed company and they have the muscles and connection in all the right places. KDN will exhaust all its cash in legal battles. Much as they know they are on the wrong, they will get in the fight just to soil KDNs name. Just a like a pig that wouldn’t mind a fight in the mud, their intention isn’t to win but dirtify its opponent further. 1.4 B mtalipa.

Couple of months ago we employed another know it all Indian from an ailing GSM company. It’s only in KDN where they know they can get such salaries and allowances. Is it that we couldn’t promote someone internally for the same position? Now we pay them close to a million yet a commoner cant and wouldn’t get the same. We pay for his fuel, house and other small receipts that the present every week. With just a commoner/local, all would have done is just a salary increase, marginal increase. What so special about them. Just recently we got another ‘consultant’ employed on a permanent basis; the locals are to report to him AGAIN. What sort of edition did your education cover? What does that do to motivation? What don’t you fucking replacing everyone then with foreigner. Wasn’t Ian supposed to be here for just 4 months? Guys come as consultant, shack up at mimosa for 3 months, all expenses paid then they get employed. None of them get a salary of less than a million. Shame on you!

Then there is this stinker of an Indian who couldn’t make it anywhere else apart from India. The guy who believes Africans suffer so much from food security, the same guy who believes we have a lazy a lazy education system (as he said during the staff party), same guy who believes Kenyans are very un-educated. He thinks we exhibit very high levels of poverty… ha! India has the largest concentration of slums anywhere in the world. Extreme levels of poverty are in India. And again,  we are quite certain he must have swam, drunk, bathed and peed in the Ganges river – the worlds filthiest river. What is this he comes to tell us now?

And we always wonder, what value adds has that fucking wanker of a CCO brought since he came in? He hasn’t brought in a single NEW company/client on board. The guy was never able to sell scratch cards at ESSAR. The guy couldn’t even sell FREE offers, imagine giving stuff for free and no one wants them yet now he is supposed to sell bandwidth in STM’s.

All he does in speak to Airtel for more links & only speaks to more of his fellow country-men. We know even board meeting in Airtel are conducted in Hindu. Didn’t we learn from Safaricom?

This is the guy who claims refunds even on tips to waiters. The guy who pays bills on behalf of KDN so that he gains on forex difference, has had 4 drivers in his 1 year at KDN, alternates using his company and personal car so that KDN fuels both, believe he is so much of an intellectual yet he couldn’t sell airtime.

Did we have to pay for his membership at some golf club, over 500K, just to discuss Airtel?

The same guy bad mouths his own CEO in other forums claiming he runs the show at KDN. The same guy bad mouthed Rikus recently about his performance yet he used to beg him for a job after he was fired at Essar. We know our rider used to drop his contract to him. How funny. Mr. CEO, you should know this guy is drilling into your ass slowly. Indian will do anything to get what they want while smiling at you at the same time.

This 5,000 km of fiber is as good as the soil covering it. It will waste away as more corporate churn to other providers. Mr. Craig, you better ask for the churn list and see the hemorrhage for yourself. Task this scumbag called CCO. We can send it to you just in case he edits it.

Enter Prasad. Three-foot nothing in height but believes he has a brain the same height. He also handpicked guys to sack (call it retrenchment) because they don’t tow his line. We know guys whom lick his smelly ass. These 2 ex-essar guys have been pushing certain companies to be suppliers in KDN, some companies that don’t even physical offices, no bank accounts, have the Indian connection which is very, very unethical. Is that what good corporate governance is? They have barely done 1 year in here but guess what; everyone knows KDN is a cash cow. We are aware that there is passive racism in the company perpetrated by the same management. These coolies from India keep pushing their own for all contracts that they can. Even the same spineless CEO has shamelessly trying to sneak in some cronies for work at this company. Shame.

It’s a pity because these guys know they are not here in the long run, they get all their expenses paid mop up their cash and send it back to their homes. The commoners are left in their country.

Just the other day we lost a colleague, the ‘small’ servants that work behind the scenes. The CEO didn’t even know he exists. He was just responding to email because of the sheer condolences that came in by email. Its also a pity that there was no representative from the same management at the burial, management that offer crocodile tears in such cases. Transport to the funeral was extremely poorly organized by HR – a whole bus taking just 2 guys and the rest preferring to fuel their cars and finding their way.

Gross mis-performance. The worst was yet to come when guys complained about that then she went ahead to ban communication on the ‘staff’ mailing queue. Is that what a ‘leading technology firm’ should be doing in this era, gagging staff from speaking out against issues? Is communication just one way, from CEO or HR to the commoners only? Epic fail. Fucking failure of the management.
We have not touched on Roger here, seeming aloof but in a good way.

He is a CAPEX item by himself but the guy works. He doesn’t involve himself with petty issues. He drives in & out having done his stuff and doesn’t seem to rattle the beehive. We are aware that Ian is the guy who proposed the names of the guys who left.
At the end of the day, we shall remain here as all these guys cart away to the airport.

Hail the long dead Altech South African data Networks.

Lastly, someone please tell that Statham guy from ASG that it doesn’t augur nor end well when you sleep with your juniors, pay for their rent, dine and bring on the receipts for refund. Its awfully embarrassing too.

WOW!! What do you guys think? Leave comments below.

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About - Blogger,Web 2.0 and Social Media Addict, Web 2.0 user, All around advocate of all things Tech. Current affairs is my Food.

  • http://twitter.com/ti_byron byron timothy ouma

    so sad that a great company that was once the pride of kenya in terms of innovation is crumbling to pieces

    • janetdoh

      Sad to see this company that once had such great vision and that should be competing at the highest level like Safaricom go down under its own mismanaged weight. These guys had wireless coverage throughout the country when everyone else was still at the drawing board. Their fibre coverage is still the most vast. Safaricom should probably buy them out and give it a good scrubbing.
      BTW does anyone know a well run South African company in Kenya?

  • asterix_mawazo

    Alai…eiii boss where do you get these guys? You have people willing to feed you with some serious dirt ehh…waaa!! I am shocked

  • http://www.facebook.com/jaffar.mohamed1 Jaffar Mohamed

    Wow! Reminds me of someone called Miguna Miguna, complaining loudest when out. But on a serious note, some of the stuff going on at KDN is just baad!! As a country we should have some form of regulatory/labour structures to guard and check against some of this shit.

  • loopbanga

    how does that add ugali on your table

  • loopbanga

    If you would devote yourself to some economic activity or read a novel it would help you than write such rubbish on the web

    • http://twitter.com/rasugualan Rasugu Alan

      Your name must have been mentioned in the article and by the way, this is an economic activity. by you landing on this page, he gets paid by Google.

    • Pedros Peter

       Your are one of them!!! I Can visualize You!……. with horns and pitchfork….

  • briankariu

    Ha ha i knew it! KDN is going down the sinkhole! This guys have the best infrastucture, they could have easily become the main ISP in Kenya but look at them now! Overtaken by upstarts like JTL! Reminds me of another company called Orange Kenya. Seems like all the tech companies managed by expatriates are going to shit!

  • jpmuga

    R.I.P KDN you will be surely not missed! I am waiting on a take over in the next 2 years! I hope its not an Indian Firm i’d rather a racist european than a racist indian!

  • soges

    These folk from the Cape just dont seem to get it how to manage a Kenyan success story….. I wonder how Merali let this happen!

  • Aman Ghai

    We need to start using local staff (regardless of race) but Kenyan Passport holders. This nonsense of the west knows best or the east (in the case of India) is bullshit. Kenyans know the Kenyan market. I was recently “retrenched” by a South African country solely because of my nationality. Although I am of Indian origin. I am a 4th generation Kenyan. They felt that only a South African or an ingenious Indian could run the IT department of the company. I am glad to say, that within a month the person they had got to replace me left after signing with KDN to do the connections that they required. Now the company is suffering.
    Please we have an abundance of talent here, can companies give us a fair shot as well as equivelant salaries!!!

  • Mwanakheri Ahmed

    How much elec does a house have to use to get a bigger bill than a whole company? Vitu zingine hazi make sense! Let’s not exaggerate!

  • jobene kanani

    This is so sad that at this day and age shit like this can go down in our country. Government should do something like cancel the work permits of these foreigners before they destroy the company. @loopbanga:disqus let the truth come out and stop hating

  • KKamau

    ok i sympathise with this chap but his grammar sucks! i wonder how he made it to senior management in the first place! Also,only a fool remains in a sinking ship .If he saw the signs a while back he should have bailed. He paid for getting caught in the comfort zone. STFU! and move on is my advice

    • http://twitter.com/markngugi Mark Ngugi

       Haha, grammar? really? grammar? thats the issue you found with this article? You a primary school teacher?

  • http://profile.yahoo.com/RYBOHX7BEWSYMIMAFFMFPPK4XY Mwangi wa Gachonde

    I give KDN corporate business worth alot of money every month and since last year I have been getting very poor service from them and I now understand whats going on, also having worked in a telkom company this shiet is bound to happen if there is no good leadership, I will withdraw my business and churn immediately.
    Enough is enough, let the Indians learn the lesson, and to you our local engineers, look up and about you are learned and can get better jobs elsewhere, leave KDN immediately and open up your eyes, you can do better, trust me….

    • Gavonji

      Call me. From Rival ISP. – 0731 475 599

    • http://profile.yahoo.com/KKWJCF24WXFL5BSLP65BGFMTMU Eric

      Mwangi,allow me to give you a reliable premium connect fully redundant right from last mile to the gateway stretch.call 0733 689 444

    • http://profile.yahoo.com/ALZYA2Y2RIITWX2V4Z25ZL23R4 Trizah

       Mwangi…..Reliable, Dedicated and redundant connectivity…..Accesskenya…call me on 0720671850

  • Msema kweli

    Eti that fuckin indian couldn’t even give out freebies. lol

  • dibek

    A good move would probably be for progressive engineers and entrepreneurs of the same company raise some capital, approach venture caps for funding and buy the company off merali. They can then restructure, rebuild and grow it to greater heights.With its infrastructure and assets, the company should not be let to collapse. Having  worked there for many years, experienced staff could be the best owners of the company.

  • http://twitter.com/markngugi Mark Ngugi

     Haha, Robert you have outdone yourself..this is some tight shit..its good to know there’s messed up stuff goin on at KDN, and to think I was to intern there last year! Wangeniwaste…this email is detailed enough, its not a sham..sharing this ASAP..oh..yeah, I dont always diss,

  • http://twitter.com/samirwainaina Simon Wainaina

    loopbanga,kkamau,mwanakheri..y’all can’t get the point can you?daft really

    • Mwanakheri Ahmed

      I get the point. But by exaggerating some ‘facts’ it spoils the piece…

  • http://twitter.com/AverageKenyan AverageKenyan

    You would be forgiven to think that the said investors have come to rescue the Former Shinning firm, am sad that more and more companies are falling to this same same formula. Death by the sword of the rescuer. Why dont we just retain our managers, the  ones ?

  • Government Chief Information O

    Wow! This is unbelievable. This also has a ripple effect on shareholders. KDN please intervene and bring back the staff. Listen to them! Have the double effect; Keep staff happy, they make shareholders happy and YOU happier. We have the capacity. Continue to build local talent.

  • http://profile.yahoo.com/NI7QZX2QXWZIKT3NPU4HSZV7AU isaacm

    How do we even know for sure if this mail (IF it was a mail in the first place because it just appears as a copy paste from a blog) is from a senior ex-manager? Well some of the claims the writer makes here are somehow true, but some are just too exaggerated!

  • ENIPHARES

    Cia mucii ti como.  Unless you are already out.  In which case I will quote Maya Angelou on you: “don’t complain about things you can’t change”.  We Kenyans need to take more ownership.  When I buy my own company in S.A I promise the CEO will be a Kenyan, the CCO a Kenyan and the CFO my son.  And their salo will be in excess of 1 million rand each.

  • Kenyan4Kenya

    As Kenyans, we should learn to support Kenyan companies and starve these foreigners to death. How else will we gt them out of this country if Bw. Government is not helping?

  • loopbanga

    yeah right guys hired relatives and a bunch of incompetent goons no wonder network is up 10% of the time. GET RID OF ALL OFF THEM! INCOMPETENT WORKERS SOILING OUR PROUD COUNTRY. GO “whoever is firing GO”

  • loopbanga

    lets not forget we have a bunch of kenyans next to naigos working out of this country. Lets not think we are an island to attack foreigners. We can even claim migingo because we have a bigger stake in kampala. Think of Britain and US where we work without work permits. WAKE UP guys deliver on service and we will be fine. Do we have to work in a hotel in Dubai to give service. Think of it from the waiter in the bar to the makangas all provide rubish service. As we point a fingure at the foreigners lets not forge why foreign companies made in kenya have kenyan MD’s. I call it thinking beyond your nose brother. WAKE UP. its a recession. You are not the 1st one
     

  • loopbanga

    may be we should be saying the same for kenyans working abroad. they are a bunch of africans who are having fun with white chics and claiming mileage. Some are working without permission to work. Think beyond your nose

  • Makemba wa Makemba

    When it comes to Kenya, south Africans simply don’t get it.  I pray to God I am one of the guys drawing millions. But why destroy such a good company? And this Indians, hey, I am thoroughly flabbergasted by their altitude. They should grab what they can now, though, because they company is going down anyway I am surprised there will be Kenyans doing business with KDN after this. Kenyan Indians are nice;it appears so to me;the problem is this latter imports. And who will bell safaricom for us? Raila could, perhaps;he is also a cat remember! He said so the other day. In the meantime, rats such as the guy who wrote this email, will continue to face it rough. I wonder why they sacked this guy;he is very articulate.    

  • Chris B. Gachau

    Whether it is true or false, it doesn’t matter much, the important thing is, this is a story that every body can learn from in all levels of management employees included. Stuff mentioned above happens in very many organizations & its hidden under the rug & assumed to be normal & acceptable. We all know that this is what is bringing companies & organisations down & it reflects to the overall economic growth of the country. 

    Lets play our individual roles in honorable ways.

  • http://twitter.com/geoffreykitur Modern times

    so many engineers and technicians are poor in the the language simply because they deal with gadgets most of the time,but why talk ill of the employer after and not before job loss